Privacy Policy

CraftRift ("we", "us", "our") operates the website craftrift.com and provides game server hosting services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Services.

1. Information We Collect

Information You Provide

• Account information: Email address, username, and password when you create an account.
• Payment information: Billing details processed through Stripe. We never store your full credit card number on our servers. Stripe handles all payment data in compliance with PCI DSS standards.
• Support communications: Messages you send through Discord, email, or our contact form.

Information Collected Automatically

• Usage analytics: We use Google Analytics 4 (GA4) to collect anonymized data about how you interact with our website, including pages visited, time on site, and referral sources.
• Server activity: Basic telemetry about your game server, including uptime, resource usage (CPU, RAM, disk), and player count. This data is used to ensure service quality and prevent abuse.
• Device and browser information: IP address, browser type, operating system, and device type collected through standard web server logs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our game server hosting services.
• Process payments and manage your subscription.
• Send transactional emails (account confirmation, payment receipts, service notifications).
• Respond to support requests and communicate with you about your account.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Analyze usage patterns to improve our website and services.
• Comply with legal obligations.

We do not sell your personal information to third parties. We do not send marketing emails unless you explicitly opt in.

3. Third-Party Services

We use the following third-party services that may process your data:

• Stripe - Payment processing. Stripe collects and processes your payment information in accordance with their Privacy Policy.
• Google Analytics 4 - Website analytics. We use GA4 with IP anonymization enabled to understand how visitors use our website. You can opt out using a browser extension or by disabling cookies. See Google's Privacy Policy.
• Google AdSense - Advertising. Google and its partners use cookies to serve ads based on your prior visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings. See Google's Advertising Privacy Policy.
• Cloudflare - CDN and DDoS protection. Cloudflare processes network traffic data to protect our infrastructure. See Cloudflare's Privacy Policy.
• Discord - Community and support communications. Messages you send in our Discord server are subject to Discord's Privacy Policy.

4. Data Retention

• Account data: Retained for as long as your account is active, plus 30 days after deletion.
• Server data: Game server files are retained for 14 days after account termination, then permanently deleted.
• Payment records: Retained for 7 years to comply with tax and accounting regulations.
• Analytics data: GA4 data is retained for 14 months by default.
• Support communications: Retained for 2 years after the last interaction.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable export of your data.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@craftrift.com. We will respond within 30 days.

6. Cookies

We use cookies for the following purposes:

• Essential cookies: Required for authentication and basic site functionality. These cannot be disabled.
• Analytics cookies: Used by Google Analytics 4 to understand website usage patterns. These can be disabled in your browser settings.
• Advertising cookies: Used by Google AdSense and its partners to serve relevant ads based on your browsing history. You can opt out of personalized ads at Google Ads Settings or by visiting aboutads.info.

You can manage your cookie preferences through your browser settings or the cookie consent banner shown on your first visit. Disabling cookies may affect the functionality of some features.

7. Children's Privacy

CraftRift services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at support@craftrift.com and we will promptly delete that information.

8. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure password hashing, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of the Services after changes take effect constitutes your acceptance of the updated policy.