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Email and in-app tickets. We answer within 12 hours.
Already have a server? Open a ticket from inside it at craftrift.com/my and it arrives with that server's details attached.
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What to put in a ticket
The fastest tickets to answer are the specific ones. Give us the server address and port you connect with, what you expected to happen, and what happened instead. Add when it happened, with the date and roughly the time, because that is what we match against the logs. If you saw error text on the console or on your client screen, copy it in word for word rather than describing it, and tell us what you were doing just before it appeared. If a plugin, mod or world upload is involved, name it and its version.
Tickets opened from inside the CraftRift control panel already carry your server's details, so there you can skip straight to describing the problem.
Or email us directly at support@craftrift.com